Dr Menzies  and Dr Short are registered providers with most major health insurance companies. When insurers have arrangements in place with us and we can bill them directly. You just pay the excess.

 

Unfortunately we cannot accept health insurance funding for Jo Rowbotham or Caroline Wright due to the criteria set by the insurance companies. This means we cannot work as a team as we would prefer. Restrictions on what is covered by insurers also means they do not always cover the kind of support that we feel young people and families often need.

​

We will continue to see health insurance funded patients as part of our caseloads, but do need to limit these. Therefore, we will need to ask you about your funding before being able to confirm whether treatment is possible at this point. 

​

If we have let you know we can see you at this time, please obtain a pre-authorisation number from your insurer (usually given after a brief phone call). Also check on your excess and if there are any limits on the cover you have - in our experience there are vast differences between policies. We will need a pre-authorisation number before an initial appointment can be confirmed.

​

Invoicing and payment

• We will usually invoice your insurer directly and you will only need to pay your excess to us.

• We kindly request that you sign up to Go Cardless, a direct debit scheme, so we can take payment for this excess efficiently.

 

After the initial assessment we will usually advise treatment with ourselves or may refer you to a colleague; the insurer will need to agree funding for this.

​

​