Dr Menzies is a registered provider with most major health insurance companies. When insurers have arrangements in place with us we can bill them directly. You just pay the excess.

 

Unfortunately we cannot accept health insurance funding for Jo Rowbotham, Caroline Wright or Lucy Wells due to the criteria set by the insurance companies. This means we cannot work as a team in the way we would prefer. Restrictions on what is covered by insurers also means they do not always cover the kind of support that we feel young people and families often need.

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We will continue to see health insurance funded patients as part of our caseloads, but do need to limit these. Therefore, we will need to ask you about your funding before being able to confirm whether treatment is possible at this point. 

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If we have let you know we can see you at this time, please obtain a pre-authorisation number from your insurer (usually given after a brief phone call). Also check on your excess and if there are any limits on the cover you have - in our experience there are vast differences between policies. We will need a pre-authorisation number before an initial appointment can be confirmed.

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Invoicing and payment

• We will usually invoice your insurer directly and you will only need to pay your excess to us.

• We kindly request that you sign up to Go Cardless, a secure online payment platform, so we can take payment for this excess efficiently.

 

After the initial assessment we may advise treatment with a member of the team who is not insurance funded if they are more appropriate for providing the treatment you will benefit from most.

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